Implementing Customer Experience Design In The Construction Industry With Barry Sutherland

On today’s episode, BJ talks with Barry Sutherland, Client Experience Director at Henderson Engineers. Barry talks about how he is trying to innovate in the realm of client experience, what it means to deliver high quality customer service, and how to think about improving the relationships aspect of the A/E/C industry. 

Resources mentioned: 

Leadership through adversity (resource mentioned by Barry, please follow up with MCFA/ guest to get this!)

Calls-to-action: 

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Author: BJ Kraemer, MCFA

Keywords: MCFA, Architecture, Construction, Engineering, Public Engineers, Military Engineers, United States Military Academy, Veteran Affairs, Development, Veteran, Military, SEC